Return & Exchange Policy

At Modera Decor, your satisfaction is our priority. If for any reason you are not completely happy with your purchase, we offer a straightforward return and exchange process.

Eligibility for Returns & Exchanges

• Customers may request a return or exchange within 14 days of receiving their order.

• Items must be unused, undamaged, and in their original packaging.

• Products that are damaged, defective, or incorrect upon delivery are eligible for a return or exchange.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 14 days of delivery with clear photos or videos of the item and packaging. Once verified, we will arrange a replacement or refund.

Non-Returnable Items

• Items showing signs of use, wear, or damage caused after delivery

• Products returned without original packaging

• Requests made after the 14-day return window

Refunds

• Approved refunds will be processed to the original payment method.

• Refund timelines may vary depending on the payment provider.

Note: Shipping charges (if applicable) are non-refundable unless the return is due to a damaged or incorrect item.